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      Professional Conduct Guide

      Quick Answer: All ISSA credential or certification holders must comply with legal requirements of their profession and adhere to ISSA's professional conduct standards. These standards govern behavior during courses, events, communications, and professional practice to ensure respect, integrity, and excellence.

       

      Standards During Course Participation

      All students and credential holders must:

      • Respect local, state, and federal laws

      • Treat the ISSA community with civility and respect

      • Avoid discrimination or prejudice (racism, sexism, cultural insensitivity)

      • Follow instructions and complete required assignments

      • Support peers and be positive community contributors

      • Cooperate with ISSA staff in all matters

      • Never use ISSA services or materials for unlawful purposes

      • Refrain from harmful, embarrassing, or inappropriate comments

       

      Standards in Professional Practice

      When practicing in their credentialed role, each person must:

      • Provide optimal professional service with excellent client care

      • Conduct themselves respectfully and professionally

      • Treat each client with respect and dignity

      • Maintain client and employer confidentiality

      • Practice with honesty, integrity, and lawfulness

      • Comply with all local, state, federal, and provincial regulations

      • Accept complete responsibility for their actions

      • Respect copyright, trademark, and intellectual property rights

       

      Disciplinary Process

      If conduct issues arise that potentially breach these standards:

      1. ISSA will review the matter

      2. If deemed a breach, appropriate disciplinary action will be taken

      3. Failure to respond to ISSA's efforts may result in further action

      Potential disciplinary actions include:

      • Immediate expulsion from all ISSA programs with no refund

      • Removal of access to all program resources including social media

      • Reporting of unlawful activity to law enforcement

       

      Disputing a Disciplinary Action

      To dispute a disciplinary action:

      1. Document the issue in writing

      2. Submit to support@issaonline.com

      3. Include the issue, desired outcome, and supporting documentation

      4. ISSA will review and respond within 3 business days

      5. Disputes may only be submitted once, and ISSA's decision is final

       

      Reporting Professional Misconduct

      • Complaints regarding credential holder professional misconduct should be directed to issavalues@issaonline.com

      • ISSA reserves the right to discipline credential holders who violate conduct rules

      • Discipline may include credential revocation or reporting to third parties