Quick Answer: If you've accidentally created multiple accounts with different email addresses, you can contact support to merge them and consolidate your courses and progress.
Time & Cost Information
- Resolution time: 1-2 business days
- No cost to merge accounts
- Required: Access to all email addresses for verification
Step-by-Step Instructions
- Identify all account email addresses you need to merge
- Make sure you have access to each email account
- Contact support with the following information:
- All email addresses to be merged
- Which email address you want to keep as primary
- Each course you have
- Allow 1-2 business days for the merge to be completed
- Log in with your primary email to confirm all courses are accessible
Frequently Asked Questions
Q: What happens if I have duplicate courses in different accounts?
A: You may lose course progress if you have multiple accounts that need to be merged. Please check that all of your courses are on your dashboard when you log in. If not, reach out to support before beginning your course.
Contact Support If you need additional help:
- Email: support@issaonline.com
- Hours: Monday-Friday 8am-5pm MST