Our Support Philosophy
Quick Answer: ISSA ensures everyone has a coach in their corner throughout their certification journey. Our dedicated teams are ready to assist with login issues, course material questions, payment concerns, and more to provide exceptional service at every step.
Support Teams & Contact Information
Fitness Enrollment Advisors
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Services: Course enrollment, re-enrollment, course selection guidance, purchasing additional certifications
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Phone: 1-800-892-4772 (option 1)
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Hours: Monday-Friday, hours may vary
Student Financial Services
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Services: Billing assistance, payment processing, financial matters
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Phone: 1-800-892-4772 (option 2)
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Email: studentfinancial@issaonline.com
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Hours: Monday-Friday, 6am-5pm MST
General Support
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Services: Technical assistance, policy questions, troubleshooting, resource connection
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Phone: 1-800-892-4772 (option 3) - for urgent or complex matters
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Email: support@issaonline.com
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Hours: Monday-Friday, 6am-6pm MST
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Self-Service: ISSA Student Help Center (online resources)
Student Success
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Services: Course-specific questions, educational assistance with learning materials, quizzes, final exams
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Email: educational-support@issaonline.com
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Hours: Monday-Friday, 6am-6pm MST
When to Contact Each Department
Contact Fitness Enrollment Advisors for:
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Enrolling in a new certification program
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Re-enrolling after expiration
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Guidance on which course to take next
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Purchasing additional certifications
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Career path planning
Contact Student Financial Services for:
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Making payments
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Billing questions
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Payment plan information
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Updating payment information
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Any other financial matters
Contact General Support for:
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Login assistance
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Website navigation issues
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Technical problems
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Policy clarification
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General questions
Contact Student Success for:
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Questions about course content
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Help with quizzes or exams
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Clarification on learning materials
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Educational guidance
Support Commitment
ISSA prioritizes student satisfaction and strives to exceed expectations with:
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Knowledgeable support staff
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Prompt and effective problem-solving
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Comprehensive self-service resources
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Multiple contact options for different needs
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Dedicated teams for specialized assistance