1. ISSA Help Center
  2. Membership & Account Management

ISSA Contact & Support Guide

Our Support Philosophy

Quick Answer: ISSA ensures everyone has a coach in their corner throughout their certification journey. Our dedicated teams are ready to assist with login issues, course material questions, payment concerns, and more to provide exceptional service at every step.

Support Teams & Contact Information

Fitness Enrollment Advisors

  • Services: Course enrollment, re-enrollment, course selection guidance, purchasing additional certifications

  • Phone: 1-800-892-4772 (option 1)

  • Hours: Monday-Friday, hours may vary

Student Financial Services

  • Services: Billing assistance, payment processing, financial matters

  • Phone: 1-800-892-4772 (option 2)

  • Email: studentfinancial@issaonline.com

  • Hours: Monday-Friday, 6am-5pm MST

General Support

  • Services: Technical assistance, policy questions, troubleshooting, resource connection

  • Phone: 1-800-892-4772 (option 3) - for urgent or complex matters

  • Email: support@issaonline.com

  • Hours: Monday-Friday, 6am-6pm MST

  • Self-Service: ISSA Student Help Center (online resources)

Student Success

  • Services: Course-specific questions, educational assistance with learning materials, quizzes, final exams

  • Email: educational-support@issaonline.com

  • Hours: Monday-Friday, 6am-6pm MST

When to Contact Each Department

Contact Fitness Enrollment Advisors for:

  • Enrolling in a new certification program

  • Re-enrolling after expiration

  • Guidance on which course to take next

  • Purchasing additional certifications

  • Career path planning

Contact Student Financial Services for:

  • Making payments

  • Billing questions

  • Payment plan information

  • Updating payment information

  • Any other financial matters

Contact General Support for:

  • Login assistance

  • Website navigation issues

  • Technical problems

  • Policy clarification

  • General questions

Contact Student Success for:

  • Questions about course content

  • Help with quizzes or exams

  • Clarification on learning materials

  • Educational guidance

Support Commitment

ISSA prioritizes student satisfaction and strives to exceed expectations with:

  • Knowledgeable support staff

  • Prompt and effective problem-solving

  • Comprehensive self-service resources

  • Multiple contact options for different needs

  • Dedicated teams for specialized assistance