Quick Answer: Digital certificates are available within 24-72 hours after meeting all course requirements. You can download, print, or share your digital certificate PDF after completing all course requirements.
Time & Cost Information
- Digital certificate: Available 24-72 hours after completion
- No additional cost - included with course completion
Certificate requirements:
- Pass all section quizzes
- Complete any practical assignments or case studies, if applicable
- Pass the final certification exam
- Submit CPR/AED certification (See: CPR/AED Certification Requirements)
- Make 1/12th payment towards total course balance
Step-by-Step Instructions for Accessing Digital Certificates
- Complete all course requirements
- Log in to your student portal
- Go to your student dashboard
- Select the completed course
- Click "Download Certificate" to download your digital certificate PDF
Frequently Asked Questions
Q: My first payment was smaller than 1/12th of my payment plan, how can I pay the difference?
A: Contact our Student Financial Services team at 1-800-545-4772 option 2 Monday-Friday 8am-5pm MST.
Q: I’ve passed my final exam—why can’t I see my certificate?
A: Your certificate will only appear once all requirements are completed. To double-check what might be missing, take a look at the above checklist.
Q: What if I change my name after receiving my certificate?
A: You can request an updated certificate by contacting support with proof of your legal name change and your certification ID number.
Q: How many attempts do I get on the final exam?
A: You have 2 free attempts at the final exam. If you need additional attempts, you can purchase them in the student portal: Exam Retake Process.
Q: Do I need to renew my certification?
A: Yes, most certification courses are valid for 2 years from the date of issue. You'll need to complete continuing education requirements to renew before expiration.
Contact Support If you need additional help:
- Email: support@issaonline.com
- Hours: Monday-Friday 8am-5pm MST