Quick Answer: You are eligible to cancel your enrollment within 7 days of course purchase as long as you have not attempted the final exam for any of your courses.
Time & Cost Information
- Cancellation eligibility window: 7 days from purchase date
- Processing time: 5-10 business days
- Refund method (if applicable): Original payment method
Standard Eligibility Requirements
- Request submitted within 7 days of purchase
- Final exam has not been completed
- Account in good standing
How to Request a Cancellation
- Email support@issaonline.com with your request to cancel.
Frequently Asked Questions
Q: Can I get a refund if I don't pass the certification exam?
A: No, refunds are not provided based on exam performance.
Q: Will I receive a full or partial refund?
A: Within the 7-day period with minimal course access, a refund (minus 10% total course administrative fee) is required.
Q: Will I lose access to my courses if I cancel my membership?
A: Yes, course access will be removed upon cancellation/refund.
Q: Can I rejoin after cancelling?
A: Yes, you can re-enroll in any course at any time by purchasing it at issaonline.com or reaching out to a Fitness Enrollment Advisor by calling (800) 892-4772.
Contact Support If you need additional help:
- Email: support@issaonline.com
- Hours: Monday-Friday 8am-5pm MST